FREE Shipping options
We have a few ways to make shipping free for our customers, just complete one of the 2 actions below to activate the free shipping option at checkout. This form of shipping will be sent via Australia Post with tracking and signature just like our standard shipping.
Promotional FREE Shipping - Look out for our regular FREE shipping promotions on special combinations of products.
FREE Shipping Items - If you add a product that has "+ Free Shipping" under the price.
Flat Rate Shipping
$7.95 Australia Post Shipping - Sent with tracking and signature for your piece of mind. Delivery time between 1-6 Business Days
$9.95 Australia Post Express Shipping - Sent by Express Post with tracking and signature. Delivery time between 1-3 Business Days
To track your order enter your tracking number at http://www.auspost.com.au. The tracking number is located on the shipping confirmation and emailed to you by UndieWarehouse at the time of shipping.
Authority To Leave or Signature on Delivery:
If you elect to have your parcel left without a signature (Authority To Leave), we can't guarantee the delivery of your parcel. Ticking this box at the checkout or otherwise requesting to receive your parcel without providing a signature on receipt means you waive your right to any compensation for lost, stolen or damaged goods. We recommend signature on delivery always.
Rest of the world
Flat Rate Shipping
$15.95 Registered International Post - Sent with tracking and signature to locations where available. Delivery time between 5-20 Business Days
$29.95 Express Courier International Post - Sent with tracking and signature for your piece of mind. Delivery time between 1-2 Business Days
UndieWarehouse has no control over Customs clearance times and takes no responsibility in that regard.
Customs and Duties
Products shipped to destinations outside of Australia may be subject to local import duties and taxes. These taxes are levied once a shipment reaches its destination and are your responsibility. UndieWarehouse has no control over these charges and they are not included in the purchase price. Should you decide not to accept the import taxes and / or levies once the goods have arrived in your country, then UndieWarehouse will deduct any return freight costs plus a twenty five percent administration fee from the refund total.
UndieWarehouse may be required to provide information such as purchase price, shipment specifics and product details to customs authorities and their authorised agents to comply with local laws. This information could be displayed on the outside of the package.
For further information on customs and duties, you should contact your local customs office.
We ship to the following countries:
Most orders (having items available for immediate despatch) received before 02:00 pm (Brisbane time) are dispatched before 10:00 am the next day. Any orders received after this cut off are shipped next business day. Please note that many items we sell are sourced from our supplier warehouses upon receiving customer orders and these items usually ship within 10 days approximately. Availability information is always provided to you on the product page and again at the cart.
Redelivery Extra Conditions
If you have made a mistake with your shipping address and your parcel has been returned to us by Australia Post, you will be required to pay a redelivery fee of at least $18.95 for us to send the goods back to you. Australia Post charges us $11 as a 'Return to Sender' fee so this must be recovered as part of the redelivery fee. This is less than our cost of sending the goods back to you as we are also charged to have the parcel returned to us by Australia Post.
In cases where a parcel has been returned to us by Australia Post due to address error and you do not pay a redelivery fee, we will refund your order to you less any of our shipment costs including the original cost to ship the goods to you, and the Australia Post RTS fee. It's only fair. We keep our prices incredibly low and we're extremely fair when it comes to dealing with our customers. But if you've made an error and haven't notified us, we can't be responsible for that.